Privacy Policy

Pan Pan the Panda ("we", "our", "us") operates the multilingual bedtime story subscription service available at panpanthepanda.com ("the Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information we collect

• Account & payment information. When you subscribe, we collect your email address and billing information. Payments are processed by our payment provider, Creem (creem.io), which acts as the merchant of record. We do not see or store your full card details.
• Usage information. We may collect basic, anonymised analytics (such as page views and download counts) to improve the Service.
• Communication. If you contact us by email, we keep the correspondence to help you.

2. How we use information

• To create and manage your subscription and deliver monthly story packs.
• To send service emails (confirmations, delivery links, renewal notices).
• To respond to support requests.
• To improve our stories, website and experience.

We do not sell your personal information. We do not use your data for advertising targeting.

3. Children's privacy

Our Service is designed for use by parents and guardians on behalf of children. We do not knowingly collect personal information directly from children. If you believe a child has provided us personal information, contact us at support@panpanthepanda.com and we will delete it.

4. Payment processing

Subscriptions are processed by Creem Inc. (creem.io), our merchant of record, who handles payment collection, tax and compliance. By subscribing, you also agree to Creem's own terms and privacy practices as applicable to the transaction.

5. Data retention

We keep your account information while your subscription is active, and for a reasonable period afterwards for accounting and legal purposes. You may request deletion of your data at any time.

6. Your rights

You may request access, correction or deletion of your personal data, or object to its processing, by emailing support@panpanthepanda.com. We respond within 30 days.

7. Security

We use encryption in transit (HTTPS), restrict internal access to personal data, and rely on our payment provider's PCI-compliant infrastructure for card handling.

8. Changes to this policy

We may update this policy from time to time. Material changes will be announced on this page with an updated revision date.

9. Contact

Questions about privacy? Email support@panpanthepanda.com.